FAQ
General questions
What are your hours of operation/service?
Our technicians are on the field seven days a week, including most holidays. Our hours of operation are from 8:00 am to 6:00 pm.
What areas do your service?
We are a local company servicing the greater Los Angeles area. We also service many customers in the surround areas, such as cities in the San Fernando Valley.
Do you offer off-site cleaning?
Yes. We actually encourage customers to take advantage of our state-of-the-art rug cleaning facility.
Our professional rug cleaning process, by our highly skilled technicians, is the utmost quality rug cleaning process you will find.
Although there are simple steps you can take at home to keep your rugs free of dust, nothing beats a professional rug cleaning at our state-of-the-art rug cleaning facility.
We are fully equipped to clean any type of rug, such as Oriental, Persian, cowhide, silk, wool, cotton and polyester, just to name a few. Rugs are picked up, cleaned, wrapped in plastic, and returned within 3-5 days, odor-free and smelling fresh.
Can I drop off my rug(s)?
Do you have any certifications?
Yes. We are certified with Institute of Inspection Cleaning and Restoration Certification, more commonly known as the IICRC, which is a key affiliate in the inspection, cleaning, and restoration industries. In order to achieve IICRC-certified status, firms must meet a rigorous list of standards in business ethics and expertise. Through IICRC, we are trained-certified and a certified firm.
Are your cleaning products safe?
Yes, the solution we use is certified non-toxic and safe for children, pets and your loved ones.
Can you completely eliminate any type of spot or stain?
We cannot guarantee that we will remove all spots and/or stains. We can, however, guarantee that we will do our absolute best to treat and try to remove spots and/or stubborn stains.
Furthermore, there are elements that can permanently discolor carpet fibers and may appear as stains. Carpet age and type of fiber also play a role in the cleaning outcome. Our highly skilled technicians are well trained and will try to determine the probabilities of permanent spots and/or stubborn stains removal prior to cleaning.
Cleaning process questions
What is your carpet/rug cleaning process?
- Hot Water Extraction (Steam Cleaning)
- Rotary Brush
What is your upholstery/furniture cleaning process?
- Hot Water Extraction
What is your air duct cleaning process?
- Rotary Brush Agitation and Vacuum through each duct, the return, and the air handler.
What is your mattress cleaning process?
- UV Light and High Suction Vacuum
- Optional Hot Water Extraction for Stains
What is your tile & grout cleaning process?
- High PSI Hard Surface Cleaning
- Hand Scrubbing on Grout
What is your hardwood cleaning process?
- High Suction Vacuum and Rotary Brush Scrubbing
- Hand Scrubbing on Edges